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Digital Commons now offers high-capacity networked file storage for anyone at Penn State using a DC workstation. Visit our Storage Options page for details.
NOTE: PASS storage space has been increased to 10GB. Visit the ITS News story for more information.

Online Support

This website has extensive support resources for you to take advantage of. Tutorials and the other resources provided are the best way to get immediate help learning how to create digital media.

Tutorials
Detailed instruction on the use of all the hardware and software available at Digital Commons studios.

Training on Lynda.com
Click on the link "Penn State access page on the lynda.com Web site" for hundreds of online video tutorials.

Frequently Asked Questions
Answers to the most commonly asked questions regarding digital media.

PSU Voices: Community Blog
Get answers and share solutions with the Digital Commons community.

Face-to-Face Support

A/V Questions and Training

Students and faculty requiring help using digital media authoring software or the A/V equipment in your Digital Commons studio:
Email: digitalcommons@psu.edu
Digital Commons Hotline (Toll Free): 866-266-7496 (Hours: Monday-Thursday 9am-9pm, Friday 9am-5pm)

IT Problems

Please first contact your campus' local IT Support number, which should be posted in your lab.
Staff and faculty requiring immediate technical assistance or to report a problem regarding the network or lab computers:
ITS Hotline: 814-777-0035 (faculty and staff only)

Find out more about the ITS Hotline.

Training

Small Group Workshops
Workshops are offered for face-to-face training and online via Adobe Connect and cover a variety of topics. Visit the workshops section of the site for more information and a schedule of training sessions.

On-Demand Workshops
Digital Commons offers on-demand workshops for those who cannot attend the regular scheduled workshops, or would us to customize workshops for larger groups or to be held at your location or online.

Quick Links

Jump to help topics for: External Resources:

If you are looking for help with a problem or question that falls outside of the realm of Digital Commons, please visit http://helpdesk.psu.edu/help.html